This Privacy Policy explains how we collect, use, disclose and store your data.We keep the information we hold about you to a minimum

We use your data to respond to your enquiries, provide our services to you, manage our relationship with you, meet our legal obligations and improve our website

We delete your data when it’s no longer required for those purposes

Your data is not provided to third parties

We are happy to accommodate your privacy rights

We do use cookies to help improve your website experience

We take your privacy & security seriously and as such have created this Privacy Policy with you in mind to make it clear what we’re doing with your data. If there’s anything you are unclear on, please get in touch and we’ll be happy to go through any questions or concerns you may have.

 

What Data Do We Store?

When browsing on our website (as you are now), our web server collects logs which may identify your IP address, which may be assigned to your company or internet service provider. We also use third party plugins, including Google Analytics, to collect information about how you view the site. This may include your IP address as well. Any information collected is only used for the purposes of improving our website as well as for security reasons (i.e being able to identify an attacker).

As part of our service, we do also have to collect & store some information from you. Please read the relevant section(s) below which may apply to you:

Client
As a client, we will hold the following information about you:

  • Your name, identity and contact information
  • Information about your enquiry(s) including booking and any contact
  • Communications held between you & us – this is typically in the form of emails, telephone calls and instant messages, but may be in other forms as well

 

Prospective Client

  • Your name, identity and contact information
  • Information about your business & role
  • Communications held between you & us – this is typically in the form of emails, telephone calls and instant messages, but may be in other forms as well.ll.

How We Use The Information

Where we have referenced the basis of us processing (eg. “Basis: Article 6(b)”), this is in reference to the article of the General Data Protection Regulation under which we undertake the processing in question.

Providing Services/Products
Upon starting communications with us, we may research your needs to get a deeper understanding about what products & services we can offer. This will enable us to understand the best solutions we can prescribe to you.

Dealing with enquiries
If you make an enquiry with us (this could be via email, telephone, social media, etc), one of our team will respond to your enquiry. All communications are recorded. This is to allow us to create relevant documentation, as well as being able to monitor delivery of our service and ensure we are offering the best service possible.

Basis: Article 6(b) – your details are processed prior to performance of a contract.

Records of all enquiries are kept for subsequent follow-up and internal record keeping relating to business activity

Basis: Article 6(f) – legitimate interests include being able to carry out business planning & forecasting, which enables us to tailor our offering to you as the client needs.

Technical data
Our web servers produce multiple logs, which allow us to ensure our website is secure by identifying potential attacks. We make use of third party tools for our analytics, these allow us to review our most targeted webpages and improve our website in the future.

Basis: Article 6(f) – legitimate interest to protect our web site, our clients and any data we store, as well as to carry out business planning & forecasting to ensure that we meet the needs of our customers.

International Transfers
Personal data that you provide to us in the normal course of business is not transferred outside the EU. In the event that your business would benefit from a service that is located outside the EU, we will request your authorisation beforehand and provide information on the appropriate lawful basis for data transfer.

 

Your Rights

You have rights relating to personal data that we process about you. These rights include:

You can apply to be provided with a copy of any personal data that we hold relating to you –
http://www.wrighthands-engineering.co.uk/data-access-request/

In some situations, to restrict processing of your personal data or ask for it to be deleted – http://www.wrighthands-engineering.co.uk/data-access-request/

To ask for any inaccurate information to be corrected. – http://www.wrighthands-engineering.co.uk/data-access-request/

Individual customers can appeal to us not to use their personal data for business forecasting under legitimate interests.

If you would like to exercise any of these rights, please get in touch.

If you are still dissatisfied with the way we deal with your data or requests, you are within your rights to lodge a complaint with the ICO (Information Commissioner’s Office).

Third Parties
As a general principle, we will not transfer your personal data to third parties without your permission, unless you have purchased a product or service from us which is provided by a third party.

There may be legitimate or legal reasons that we may have to pass your information to a third party for other reasons, such as:

If we receive a court order to disclose your information, we may be forced to do so. Where possible, we would notify you of this we would hand over any data.

If you are delinquent on any invoices, we may choose to use a third-party debt collection agency to help us recover funds owed. This is a worst-case scenario but we do reserve the right to do this.

Retention Periods

Data about clients: duration of your relationship with us, then until no longer required (or sooner if requested by you)

Enquiry data: duration of enquiry, then one year

Server logs: one year

Data Controller Information
The data controller is:

Wright-Hands –  Birchwood, Warrington, BH9 2NS

Tel: 07535805195

Removal, Information Correction or Subject Access Requests
Please email your request(s) to info@wrighthands-engineering.co.uk and we will respond as soon as we can but no later than within 30 days.

Any further questions
If you have any queries, feel free to email us at info@wrighthands-engineering.co.uk or call us on 07535805195.